Download PDF Conflict Resolution
Download PDF Conflict Resolution
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Conflict Resolution
Download PDF Conflict Resolution
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From the Back Cover
Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts―in Today’s Higher-Stress Workplace Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn: * The 4 primary tasks of preventive mediation―with two important tools to help you perform those tasks * Practical tools for mediating conflicts between others―as well as resolving conflicts between yourself and another * Proactive techniques to frame conflicts as both-gain opportunities―instead of win-lose or lose-lose contests Organizations that recognize today the necessity of strategically managing internal conflict will be one step ahead in tomorrow’s increasingly competitive business environment. Let Conflict Resolution provide you with the latest information and procedures you need for mediating or even preventing conflicts―and fostering teamwork―in the workplace. Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: * Clear, concise definitions of conflict management terms and jargon * Tips for being smart when managing and resolving conflicts * How-to hints to make conflict management go a little easier * Practical advice to avoid mistakes when dealing with conflict * Warning signs for where things could go wrong * Case studies and examples of how others have managed conflict * Specific procedures for resolving different kinds of conflicts
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About the Author
Daniel Dana Ph.D. (Overland Park, KS), is the founder of Mediation Training Institute International and an invited lecturer at universities and institutions worldwide. He is the author of Managing Differences.
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Product details
Series: Briefcase Books Series
Paperback: 184 pages
Publisher: McGraw-Hill Education; 1 edition (January 3, 2001)
Language: English
ISBN-10: 0071364315
ISBN-13: 978-0071364317
Product Dimensions:
6 x 0.4 x 9 inches
Shipping Weight: 10.6 ounces (View shipping rates and policies)
Average Customer Review:
4.0 out of 5 stars
30 customer reviews
Amazon Best Sellers Rank:
#221,405 in Books (See Top 100 in Books)
This book is alright. It tries to see you pretty hard on the concept, when since you already have the book, you may not need selling. I found the most poignant information to be the discussion of intention and effect on page 134. I also thought the treatment of patience during a mediation session and reframing of you perspective were terrific.It's a good read if you're comfortable with skipping some of the budget impacts...
as promised and on time
This book does have a few good examples in it, but the author uses those exact same ones again and again just using a few different words throughout the ENTIRE book. I had to read this and use it for my business ethics course, and I wanted to pull my hair out after a while of reading chapter after chapter of the same things.
This was a required textbook for a Strategic Organizational Leadership Program I am in. I am 4 chapeters in and find that it is an easy enough read and has some good information.
This is one of the worst books I've been forced to read in a long time. I had to read this for a graduate-level course on Conflict Resolution and thought it was a waste of time. Nobody in my class agreed with most of his statements about conflict(there must be anger, it's all about costs, etc), and his writing style was irritating. It sounded like it was put together at the last minute. His fictional characters could have been left out as well as ending every other paragraph in chapter two with "Got your attention now, Roy?" Honestly, I learned nothing, and reading this book was an absolute waste of time.
Good, easy read.
This is a great intro to the skills of a mediator, or just a human being in this day and age. Daniel Dana is a leading teacher in this area. Anyone who is looking to attain this skill will be greatly served by reading this book.
great read
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